Troubleshooting 5ireChain Testnet Errors: Common Mistakes, Reasons, and Solutions

3 min readAug 8, 2023

Troubleshooting 5ireChain Testnet Errors: Common Mistakes, Reasons, and Solutions

At 5ireChain, our community’s success and satisfaction are our top priorities. We understand that using a blockchain Testnet can sometimes be challenging, and we’re here to guide you through the most commonly encountered errors and difficulties. In this blog, we’ll dive into these issues and provide step-by-step solutions to ensure a smooth experience with your 5ireChain Testnet.

Let’s get started:

  1. Faucet Balance Too Low

One of the most frequently reported errors is the “Faucet Balance Too Low” message. While this might cause some concern, rest assured that our dedicated team is actively managing this situation.

Our faucet is refilled daily, and we’re working on implementing an automated process to maintain a suitable balance threshold. If you encounter this error, simply wait and try again later. We’re committed to ensuring that you have the resources you need.

2. Popup Session is Already Active

The “Popup Session is Already Active” error occurs when your wallet session is already running in the background. To resolve this, follow these steps:

  • Minimize the Nominator screen and check the taskbar for an active session.
  • Close any active sessions and click “Connect Wallet” again.

Alternatively, reinstall the wallet extension to ensure you’re using the latest version and attempt to connect again. This might refresh the session and eliminate the error.

3. Blank Screen/ Wallet Loading

Encountering a blank screen or a wallet that refuses to load is often due to a network error. Here’s what you can do to address this issue:

  • Ensure you’re connected to a fast and stable internet connection.
  • Make sure you have the latest version of our wallet extension installed.

If the problem persists, consider clearing your browser’s cache data or even reinstalling the wallet. These steps can help resolve any lingering network-related glitches.

4. Error: Cannot Connect to Node!

If you receive the “Cannot Connect to Node!” error, you might need to adjust your browser settings to allow access through unsecured URLs. Follow these steps to enable the connection:

-Go to Browser Settings

-Click on Privacy Settings

-Go to site settings

-Go to additional content settings

-Click on Insecure Content

-Click on add insecure content button

-Enter the URL provided for validator application and add it to list.

You will be able to connect through Node Info: Format: protocol://IP:port

If the system firewall is enabled, the Node host must make the following ports (TCP) accessible:

• 9944 (for Web Socket)

• 9933 (for RPC)


At 5ireChain, we’re dedicated to resolving your concerns and queries promptly. We value our community and consider your feedback an integral part of our project’s growth.

Behind the scenes, our team is tirelessly conducting GA audits and implementing necessary changes to ensure a seamless user experience. We encourage you to stay engaged and look forward to sharing more exciting updates with you. Your journey with 5ireChain is important to us, and we’re committed to supporting you every step of the way.

More information about 5ireChain can be found by clicking on the following links:


Testnet Explorer:










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